I was having coffee with an industry friend and the subject of warranty came up.
“Emilio,” he said. “I can’t think of how many times I’ve lost jobs to a company with a ridiculous warranty that I know is worthless from that company, but what can I say to a homeowner without sounding bitter?”
I could only nod in agreement, because this is a real issue in the window and door industry. Legitimate, responsible companies like ours wonder why customers are so impressed with a piece of paper, when often a little research will show that it doesn’t really provide security.
How good is a “Lifetime” warranty from company that has only been in business a few years. Oh, they may look like they’ve been around forever. They may even advertise catchy phrases such as “99 years of combined experience”, which is a dead giveaway that it is an unproven company. Often an installation company will seamlessly change into a new corporation, allowing the owners to stay in business, but “scrub” themselves of any legal warranty ramifications. Watch out for companies changing from “World Famous Windows Ltd.” to “World Famous Windows & Doors Ltd.” Not the same company anymore!
Even a warranty from a manufacturer is only as good as their willingness to acknowledge a problem and fix it. Manufacturers can also come and go and not all are willing to be proactive for homeowners who trusted them and bought their windows or doors.
Olympia Windows & Doors has existed as a company for over a quarter century. No smoke or mirrors, name changes or games to hide from our customers. We’re proud of our record! Not only that, but we have a line-up of suppliers at our door who would love to sell to us. Our choices of companies such as Vinyl Window Designs Ltd. and Northern Lights and Doors Inc. are not just based on their product. These choices are also based on a history of demonstrated responsibility to homeowners for the quality of products. Like Olympia’s own warranty on our workmanship, their warranties are more than just a fancy piece of paper.