July 2004
Re: Another Satisfied Customer
I must admit that, when visiting your showroom, I was shocked to see the numerous customer testimonials.
The first thing I wondered was if I would grace your walls with my own words. Frankly, after all I’d been through with other tradesman and contractors to that point, I was doubtful. To my own and my family’s very pleasant surprise, here I am, another extremely satisfied customer. Allow me to explain to you why this is significant:
It’s been 19 months since I started my exterior renovation project. It included a number of different components, but was initiated mainly due to the need to replace the retaining walls in our slopped driveway. Given that the house had not been updated in approximately 25 years, we decided that it was time to do some overall renovations. This included the retaining walls, planter beds, a new courtyard of tumbled stone, landscaping, a couple of new overhangs (over the garage and over the front porch), new front door, new exterior trim, new iron railings and finally new windows for the front of the house. It is obvious that the project was extensive and thus you can imagine the number of contractors and tradesman that we dealt with over the 19 months. When we look back on the experiences, we proudly say that we survived!
Now, the reason for my note: The other day my family and I reflected on the project and the various people/companies that we met along the way. We all pondered: of all of these people, who would we feel confident to recommend to friends and family? Indisputably your company not only came up at the top of the list, it was the only name on the list!
Our excellent experience started with Rob, your salesman. Rob is not only knowledgeable of the product, but he is an excellent listener. He listens carefully and closely to his customers. He makes sure that he understands the need as well as the environment (family concerns, special circumstances) he demonstrates sensitivity to his client and this is rare! Rob answered all subsequent telephone calls and inquiries with patience and very apparent care and made sure that my whole family was comfortable every step of the way, which is unusual for a salesperson. Yes, Rob was able to juggle the requirements of three strong women, which were sometimes in opposition to each other. WAY TO GO ROB! AMAZING!
Our excellent experience continued with Wilson and his crew. Among the many workmen who have been at our house none, absolutely none, displayed the professionalism of this group! They are very careful, expert, cordial and pleasant.
Granieri Family
Toronto, Ontario
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April 27, 2010
Dear Emilio
My husband Chris and I would like to apologize for this thank you letter being long over-due. Starting in late 2008, we had our two sliding glass doors replaced by your company and during the summer of 2009, we had all of our windows replaced. We cannot tell you how much we appreciate the quality, value and aesthetics.
Olympia came highly recommended to us through my parents and now we can see why they were so impressed and satisfied with their decision.
It was an absolute pleasure dealing with Rob from the showroom right through the end of the process he is very professional and personable and represents Olympia’s high quality standards. We were privileged to have Igor , work not only on our doors, but on our windows and we cannot give enough praise for his craftsmanship, dedication and perfectionism, his work is impeccable!
We are extremely satisfied with our windows and doors and have recommended Olympia to several of our friends and family, including my sister-in-law, who is currently having some windows replaced.
Please do not hesitate to use us as a customer referral as we would be very pleased to endorse Olympia Windows and Doors.
Thank you and kindest regards,
Mr. & Mrs. Broley
Oakville, Ontario
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May 6, 2004
Dear Jan Okon
Thank you and your workers for a professional job.
Thanks again,
Mr. & Mrs. Ellis
Mississauga, Ontario
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May 1, 2005
Hi Lillian and others at Olympia,
Every time I walk into my den I smile with joy. My bay window is perfect and I’m so glad we went ahead with it. I’ve recommended you several times to friends and on the internet server at work where folks recommend good contractors, so hopefully you’ve had some referrals come your way.
Now I’d like to ask your opinion, if you want to give it. Eventually we’d like to remodel both our kitchen and our bathroom, and my daughter has just bought a condo which desperately needs a new kitchen. There seems to be hundreds of kitchen and bathroom places out there, and we really don’t know where to start.
As I wondered how to approach this I thought “I wish I could find a company just like Olympia.” So I hope you’re going to tell me that each one of you has a twin brother or sister, and they all work together at a place called Olympia Kitchen and Bath Reno. But, if that’s a little too much to ask, perhaps you would like to refer us to a reputable business.
Happy Spring !
Mr. & Mrs. Jamieson
Etobicoke, Ontario
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June 15, 2005
We’ve just had the windows replaced in our house by Olympia Windows and couldn’t be happier with the experience. It’s been refreshing for us to deal with everyone at Olympia.
Rob, in sales, was attentive and friendly from our very first meeting at the spring home show. He dealt with our questions in a professional and intelligent manner. We felt we could trust him and his word. The initial information folder and pamphlets provided by him at the show were more informative and detailed than anything else we’d received from any other company, and his follow-up after the show was also re-assuring and appreciated.
The installers Marcelo and Jorge were great. They arrived on time each of the three work days as promised. They worked in a professional and friendly manner and in the end did and excellent job of installing and finishing the windows. When they left, the new windows, as well as the work areas (including the roof) were as clean as when they arrived (perhaps even cleaner).
Olympia followed through on all its promises and adhered to their schedule to the letter. Thank you for a great job well done. I will not hesitate to give you my best recommendation to anyone contemplating new windows and/or doors in the future.
Mr. & Mrs. Goss
Caledon, Ontario
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December 7, 2003
Dear Rob
We want to thank you for the wonderful job you did in our home replacing windows and the front door.
Your employees were pleasant and polite, the job was carried out very efficiently and your men were very good at cleaning up the area when they were finished.
All in all, it was a good experience and we are very, very pleased with the outcome. We would recommend you and your company to anyone.
Thanks Again.
Yours truly,
Mr. & Mrs. Grigg
Mississauga, Ontario
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July 6, 2008
To whom it may concern,
I would like you to know how much I enjoy your “service”. I had my screens repaired, and delivered back to my house, at no cost, after 10 years of use, and all so pleasantly. It amazes me! I really appreciate your attention and will not hesitate to recommend your company to anyone.
Thank you,
Mrs. Harrington
Mississauga, Ontario
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November 8, 2004
Attention Lillian
…Sorry it took so long but I’ve been very busy.
Many thanks again,
The windows were installed prior to Rick’s vacation (I thank you again), and finally he has finished with the trim and stuff. They certainly look better than the old ones, and the noise level has reduced considerably. Obviously a great fit. I also look forward to the fact the kids rooms will stay warmer!
I’m impressed all around. So grateful for the speedy manufacturing to make it work, for me and the kids. I’ll certainly be in touch when we are ready for the bay window.
Thanks again,
Mr. & Mrs. Leenders
Milton, Ontario
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September 29, 2004
Dear Mr. Okon
This is just a short note but most sincerely sent to thank you and your colleagues for the excellent job you did in replacing our windows and doors.
The quality of workmanship was top notch and we greatly appreciated the hard work and effort put into the job by Antelo and Jorge. The job was done well and in good time and to our complete satisfaction.
Thank you.
Yours sincerely,
Mr. & Mrs. Lewis
Mississauga, Ontario
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September 30, 2003
Dear Emilio
I wanted to commend your crew on the excellent work they did this past summer at my home, here in Etobicoke.
They were fast, efficient and impeccably clean. I was very impressed with their professionalism. The six different installers I met were very polite and pleasant at all times. You have excellent staff and it was a pleasure dealing with them. The new windows look wonderful. When I commented on the quality of their work to one of my students at my yoga studio, she replied that you had replaced one of her garage windows in the past, and that she also was very delighted with your work.
Your receptionist was very friendly and helpful as well.
If you send me some cards or brochures, I would be happy to pass them along to any of my friends that might be needing replacements in the future.
Thank you again,
Ms. Maltman
Etobicoke, Ontario
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February 4, 1999
Dear Emilio
We would like to say “Thank You” for a job well done in the Brampton Condominium.
Your people acted professionally at all times, and were extremely accommodating to the owners at this property. The windows have proven to be superior quality and have no problems with leaks or complaints of drafts since the installation was complete.
We understand how difficult it can be to coordinate the installation of more than 400 windows and nearly 100 patio doors, and appreciate your efforts to complete this job without problem, on time, and exactly on budget.
Once again, on behalf of the Owners in Brampton “Thank You.”
Yours truly,
Mr. Thompson
Property Manager
Brampton, Ontario
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July 14, 2005
Dear Emilio and Lillian
Thank you very much for your prompt attention to our concerns. It appears that everything has been resolved to our mutual satisfaction. We will continue to recommend you to others and will most likely be in touch in the coming year regarding the replacement of our remaining windows.
Kind Regards,
Mr. Muller
Brampton
P.S. Lillian-enjoy the rest of the summer and stay “cool”.
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October 6, 2003
Dear Rob,
This is just a quick “Thank you” for a job well done. We are very pleased with the installation and capping of the windows at our home.
As you know, renovations can often be a disruptive and distressing time for homeowners, but in this case it was really a pleasure. Your installers, Marcelo and Felix, were so professional and pleasant. They explained everything to me as they went along and did a great job cleaning up at the end of each day. They even went beyond the call of duty with little extras such as patching cracks and holes around the windows that were there prior to the installation. It was the best renovation experience we’ve had in the nearly twenty-seven years in this house!
And thank you for coming by and your reassurances at the end of the job. It’s nice to know we can call on you anytime, should the need arise.
We will certainly recommend Olympia Windows to our friends and neighbors in the future and, of course, call on you again for our own window replacements.
Sincerely,
Mr. & Mrs. Oldham
Mississauga, Ontario
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October 1, 2007
Dear Sirs,
Olympia Windows & Doors Ltd. and Vinyl Window Designs Ltd. installed windows with argon and Low E on our home on April 24th, 1996. Unfortunately, the plastic grids installed in our six front windows badly discolored over time. When I mentioned this to Emilio, president of Olympia he got in touch with VWD and requested replacement of the glass components. This work was completed on September 18th and October 1st by your representative John, in a professional, friendly and timely basis.
My wife, and I would like to thank Olympia Windows, Vinyl Window designs, and John for the timely and professional follow up to remedy this problem. The appearance of the front of our home has been enhanced by the fresh appearance of the new glass and grids.
Again, thank you.
Yours truly,
Mr. Oyagi
Mississauga, Ontario
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December 11, 2008
Hello Emilio
Hope all is well with you these days!!
I wanted to take this opportunity to thank you for all of your hard work and dedication this past year on the window and patio door replacement project that was carried out at the Thornhill complex. Your professionalism and organization greatly assisted in making this project run as smooth as it did.
I would like to wish you, your family and all the staff at Olympia Windows a Happy Holiday Season and a safe and prosperous New Year.
All the best to you Emilio
Mr. Nolan
Property Manager
Thornhill, Ontario
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November 20, 1986
Dear Emilio,
I wish to compliment you on the very fine job done at our house in Burlington.
The feedback we have received regarding the appearance and utility of the windows as well as the quality of workmanship has all been very positive.
I will not hesitate to use your company’s services again in the future.
Yours truly,
Mr. & Mrs. Stokker
Burlington, Ontario
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June 3, 2008
Emilio,
The door fairies were at our house on the weekend and fixed those minor problems.
I have to say, it is a pleasure to receive such service. I am very impressed at your speedy response and the efficient resolution of what was a minor problem.
I wish we could get service like this from everyone we deal with.
Thank you. Rest assured, this story will be repeated to as many people as we talk to.
Mr. Stuart
Mississauga, Ontario
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June 16, 1991
Emilio
Thank you again. The work (installation) was very well done. We are very pleased! Please express our appreciation to Wilson and his partner.
Mr. & Mrs. Sturge
Mississauga, Ontario
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May 16, 1989
Dear Emilio
Bob and I would like to thank you for your very prompt and efficient service. We think you’ve done an excellent job installing our lovely new windows. We’re very pleased!
You and your team deserve high praise and we’ve already recommended you to our friends.
Once again, thank you very much!
Regards,
Mr. & Mrs. Thornton
Brampton, Ontario
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November 4, 2010
Hello Jan
We had our door installed today and we are so happy with it! The Panama glass is just beautiful and the installer did an excellent job! He paid special attention to every detail. It is perfectly sealed and looks great!
Thank you for helping me choose the right door and when we are ready to replace the back door, you will definitely hear from us!
We are very impressed with your company. Your service, products and workmanship are excellent!
Sincerely,
Mr. & Mrs. Viggiani
Mississauga, Ontario
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December 7, 2004
Dear Rob Hawkins & Staff at Olympia Windows & Doors
Your company is very efficient, has great customer relations, and is extremely dependable. I would like to thank Wilson and Julio for doing such a fantastic job on my front bow window. They were very polite, hard working and professional. It was a pleasure to have them in my house.
I would certainly recommend Olympia Windows and Doors to others and will do my future business with you.
I would like to take this opportunity to wish you all a very happy Christmas Season.
From a very satisfied customer,
Mr. Waller
Mississauga, Ontario
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September 28, 1992
Dear Emilio
Our new windows are wonderful. We couldn’t be more pleased. They make such a difference in our home’s appearance, both from outside and from the inside. We’re looking forward to the savings on our heating bill this winter.
Wilson and his crew did a great installation job. We found it quite fascinating to watch them work. We really feel that they did a quality job in every way. They were also very pleasant to have around. (We particularly enjoyed the Spanish songs they sang as they worked!).
We wouldn’t hesitate to recommend your company to friends or neighbours. We feel you offer a first class installation job.
Thanks again,
Mr. & Mrs. Williams
Mississauga, Ontario
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November 2001
Emilio,
Thank you once again for the professional installation of our new windows. The awning style crank out window allows so much more light into the room, plus the brass rods add a great decorative look!
Thanks again to you and the installation guys. Another great job!
Sincerely,
Mrs. Wright
Mississauga, Ontario
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August 30, 1996
Dear Jan and Dave
I want to thank you right away for the excellent job your company did on my new windows. As you remember I called you before the job was even complete to tell you how pleased I was with the installation and the professionalism of your installers. We had other windows installed earlier in the year by Sears and they don’t come close to your guys for sales and installation.
We will be replacing the remainder of the windows in the New Year and your company will definitely be doing the job (just give the same or better price, OK Dave). Please feel free to give any prospective purchasers my phone number. I would be glad to tell them about the great job done for me.
Thanks Again,
Mr. Adams
Mississauga
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November 13, 1989
My apologies for the lateness of this payment. I have been carrying it around with me for several days and I’m afraid it slipped my mind.
We managed to get the door painted a few weeks ago when we had that spell of unusually warm weather for October and are delighted with it. I wish we had done it years ago.
Thank you for your service.
Yours truly,
K Baxter
Etobicoke
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October 23, 2000
Dear Emilio
I am writing to tell you how very pleased I am with my new front double doors. They are so beautiful and really compliment the front of our home. When I decided to take on this project, there was only one company I considered doing this work, and that was Olympia. I did not shop around because past dealings with your company brought me back. Your sincerity to please customers impressed me so much. I knew a good job would be done plus, your installer Antelo’s perfectionist ways was an added bonus.
Thank you for returning, without any hesitation to replacing the clear cocking. This was greatly appreciated. I can certainly,highly, recommend your company to anyone considering door replacements.
Sincerely,
D. Bell
Mississauga
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May 24, 2001
Dear Rob,
Thanks to you and your crew for a great job! Please forward receipt.
Regards,
Mr. and Mrs. Bonacci
Oakville
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May 24, 2004
Hi Emilio
I have a friend who would like to get an estimate to replace the front picture window of his house. Our new bay window looks amazing. Thanks again to Antelo and Ricardo for a great job!
S. Byman
Etobicoke
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September 21, 2001
Dear Jan
Enclosed is my cheque for the balance remaining for the eavesthrough work done at our house.
Many thanks,
W. Cap
Etobicoke
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July 18, 1995
Emilio
The windows look great! We are delighted with the appearance of the house. The installers are really tidy; we could hardly tell they had been in the house.
Thanks
K. Chalmers
Etobicoke
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May 24, 2000
Dear Sirs
We are most pleased with our recent installation of your windows. They look great and raise and lower so smoothly. My real reason for writing, however, is to make you aware of just how impressed we were with the installers. Not only did they do a very efficient job, they were extremely tidy and careful both inside and outside our home. I had seen how dusty and dirty the windows were as they were being installed and was sure I would end up cleaning them. I was pleasantly surprised and very pleased, at the job completion, to find them cleaned to my total satisfaction! Not only that, they were pleasant workers and we felt comfortable with them in our home.
Sincerely,
Mr. and Mrs. Conron
Mississauga
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June 13, 2007
On May 28th and 29th, 2007, my wife and I had several windows in our home replaced by Olympia Windows & Doors. The work was arranged through Lily Morton, and the installers were Wilson and Marcello. What a team!!
Lily offered good advice and suggestions and proved that she knew the product she was selling. Wilson and Marcello are a fantastic couple of guys who knew what they were doing. They seemed to have an excellent routine working together and didn’t get in each others way. They were true gentlemen, very polite, and were careful to protect the floors throughout the house and the shrubs outside.
On completing the job, there was not a thing we had, other than put the drapes back up.
Prior to the work beginning, we had expressed our concerns about some major problems that arose during window installations, by another company, at a family member’s home. Olympia owner, Emilio, suggested we “sit back, relax, and enjoy a martini”. We could have done just that!!
It was a real pleasure and pleasant experience having dealt with Lily Morton, her expert installers, and Olympia, and highly recommend them all.
Thanks again,
Mr. and Mrs. Cypta
Etobicoke
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June 6, 2004
Dear Lily
Enclosed is my cheque for the window as per our agreement. The work was done cleanly and efficiently. My thanks to George for repairing the capping as agreed. I hope we can do business again.
L. Dach
York
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Nov 10, 1994
Emilio
Please find enclosed payment for our garage door and opener that was installed Nov 3. Your prompt service was appreciated.
Thank you,
J. Davidson
Mississauga
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May 21, 2004
Dear Sir
I just wanted to thank everyone for the work done on my new patio sliding doors. I’m very pleased.
Best regards,
I. Enhagen
Mississauga
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April 12, 2000
Dear Rob
We are so very pleased with our new basement window, as well as the caulking and capping that was done.
Your staff did a fantastic job, not only with the installation but with the care they took in not making a mess and cleaning up and taking their garbage away with them, that impressed us.
We are very happy with the workmanship and the pride your staff took in their work.
Thank you again,
Sincerely,
Fran, Rachelle, and Garner
Toronto
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July 23, 1997
Dear Jan
Sorry for the delay in providing you with the void cheque you requested. Please find it enclosed. Truly enjoy the new windows and door. They’ve cut down on the noise pollution from the traffic outside and have helped reduce the heat conduction from the sun. I look forward to decreased heating costs this winter as well, but that I wish a long way off. Hope your summer is going well.
Respectfully yours,
R. Gelaznikas
Toronto
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May 19, 2004
Many Thanks…
P.S. We have been delighted with the service, skill and professionalism of Emilio, Marcelo and George throughout all phases of this project…sales, and installation. We wish you all the best for the future.
Mrs. Gould
Oakville
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September 13, 1996
Dear Olympia Windows,
Just wanted to let you know how pleased we are with our new windows. We were very impressed with the professionalism of your workers. Their cleanup after they finished was great. You would never have known they had been here!
I had had difficulty visualizing the side lights that Jan Okon had designed but after seeing them installed, I was very pleased!
Again, many thanks and we’ll be sure to recommend you to our friends.
Mr. and Mrs. Halverson
Mississauga
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April 28, 1997
Dear Emilio
Enclosed is full payment for the two casement windows that were installed on Friday April 25, 1997. Thank you so much for having them made and delivered in such “record time”. This service was very much appreciated. We are pleased and impressed with the quality of the windows. It’s nice to know that we already know who we’ll order our subsequent windows with in the next year or so. As impressed as we are with your product, we were just as impressed with your installers! Wilson and Ruben (sorry if I misspelled) were completely professional from start to finish. They were meticulous, prompt, friendly and always concerned with keeping the job area clean and safe. You have a very impressive team.
Our sincerest thanks!
Mr. and Mrs. Harrison
Mississauga
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June 10, 1993
Dear Sir,
Re: Our “New Look” Windows
Ordered windows from you February 1993, left for England end of February for 3 months. Returned end of May to find new windows installed, perfect job, no mess to clean away. My husband and I are delighted with the windows and service. Expressed this to the Better Business Bureau. Hope to have more work done by you.
Thank you,
Mr. and Mrs. Hebblethwaite
Mississauga
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June 17, 2001
Dear Mr. Hawkins
I’m writing to thank you and Olympia for the beautiful job of installing my new windows and doors. They have made a world of difference to my house.
My thanks to you also for the very professional way in which you and the installers handled everything. The work was completed when you said it would be. The installers completely cleaned their work areas before leaving each day. It was great.
I have had so many compliments from neighbours and friends as they view the windows from inside and outside. I would not hesitate to recommend your company to anyone interested in new windows or doors.
Thank you again,
Yours sincerely,
Mrs. Heffernan
Oakville
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June 2006
Dear Emilio
You can add us to your list of satisfied customers who will recommend you. We appreciate seeing the windows in your showroom, your references were enthusiastic, you were patient, your price was competitive, and Antelo did an excellent job.
These were all good reasons to choose your company, but Lillian was probably the deciding factor. Compared to other salespersons we talked to, Lillian was straight forward with a non-pressure approach which I really appreciate.
Sincerely
A. Hildred
Mississauga
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November 1, 1993
Dear Sir,
We wanted to let you know how very pleased we are with our new windows and siding, and even more so with the professional, courteous and caring way in which installation was carried out. Antelo and George were wonderful, so painstaking and neat, as if they were working on their own homes. Antelo, in particular, is the most honest, trustworthy man we have encountered in all our dealings with home improvements. When he wouldn’t accept payment for the job until a minor problem was taken care of, it restored our faith that there are Canadian companies who provide themselves on quality and customer satisfaction, that there are workers who care. Thank you for an all-round excellent job.
Yours truly,
Mr. and Mrs. Johnson
Mississauga
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September 10, 1995
Dear Sirs,
We’ve enclosed check in settlement for Basement windows and Bay. We are really delighted with the windows and doors and especially the expert installation of them. We shall of course recommend your company at any time.
Yours Truly,
Mrs. Jones
Mississauga
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June 18, 1996
Emilio,
Thanks again for sorting out the problems with the patio door. Everything is fine now, and we are pleased with the new door.
Mr. and Mrs. Kajdasz
Mississauga
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October 16, 1995
Dear Mr. Lavignasse
This is to let you know how pleased we were with the job that the installer, Wilson, did at our house. He was very pleasant and proficient.
Thank you for your professional service.
Mr. and Mrs. Kan
Willowdale
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